Shipping Policy

Introduction:

We are Peacepod Limited, trading as Peacepod, and we supply soundproof meeting pods and related products throughout all areas in New Zealand. Given the size and nature of our products, each delivery is personalised to suit the requirements of the situation and the needs of our clients. Below we outline the processes we use when shipping our products to you.

Processing your order:

During the ordering process, our team will discuss arrangements for delivery, based on the specifics of your order, including size, delivery location, and site access considerations.

Order processing times will vary depending on such factors as the orders complexity, whether we hold stock locally that we can use to fulfil your order, order if we need to manufacture your order for you. This will be discussed with you during the ordering process, and an estimated timeline will be provided.

Shipping Arrangements:

All shipping arrangements are made specifically for each individual client. Different methods of freight are utilized to suit the requirements of the situation.

Peacepod utilizes our network of trusted transport and freight companies to deliver our products to you in a safe and timely manner.

Shipping Fees:

Given the unique nature of our products and the wide range of delivery locations, shipping costs are calculated on a case-by-case basis. Our quotes will include a detailed shipping estimate that covers all necessary expenses, with no hidden charges.

Delivery Schedule:

The delivery timeframe depends on factors such as whether we are delivering your order from units held locally in stock, or if we are manufacturing the units specifically for you. Other factors include the size of your order, level of customization, and destination. We will provide an estimated delivery date during the shipping coordination process. While we make every effort to meet these deadlines, please remember they are estimates, and delays related to production or shipping carriers may occasionally occur.

Receiving Your Order:

Once your order is ready for delivery, we will contact you and confirm dates and details to ensure the installation process goes as smoothly as possible.

Please ensure your premises has been prepared to receive delivery, and the specific space where the pods are to be located has been cleared.

Once the pods have been installed, please check them over and ensure you are happy with them. If there are any remedial items, please alert us immediately and we will get those taken care of for you.

How to contact us:

We have a customer service team available to assist you in anyway required.  Should you need to please contact us through the contact methods provided on our website.

Finally:

Thanks you for choosing Peacepod Limited, trading as Peacepod. We are sure you are going to love your new pods and we have here to provide after sales service as required.