Frequently asked questions
The questions we get asked most, answered properly — including the ones where the honest answer is “it depends”. If yours isn’t here, send us an enquiry.
Pricing
Peacepod prices start at $8,795 + GST for the S-Pod (single-person phone booth) and go up to $23,995 + GST for the XL-Pod (six-to-eight person conference pod).
All standard models: S-Pod $8,795 · MW-Pod $11,795 · M2-Pod $12,395 · L4-Pod $13,895 · XL-Pod $23,995 (all + GST). Custom pods are priced on request.
The published price covers the pod fully fitted out as standard — LED lighting, continuous ventilation while the pod is in use, acoustic glazing, a power socket with USB-A and USB-C, a proximity sensor that brings the lighting and ventilation up as you step in and powers them down after you leave, and wheels so the pod can be repositioned.
The furniture is included too: the desk, seating, table or display mount that comes with your model. All of it is standard, not a paid upgrade.
Delivery and professional installation are quoted with your order, based on your location and site access.
Yes. All Peacepod prices are listed excluding GST. Your invoice will show the ex-GST price plus GST at 15%.
Our standard terms are a 45% deposit before installation, with the remainder payable seven days after installation. Any variation to these terms needs to be agreed before purchase.
We also offer leasing, with a minimum term of 18 months.
Contact help@getpeacepod.com to discuss payment options before placing an order.
A Peacepod has a published price. An M2-Pod (2-person meeting pod) is $12,395 + GST, and that covers the pod fitted out as standard — LED lighting, continuous ventilation while the pod is in use, acoustic glazing, a power socket, a proximity sensor that brings the lighting and ventilation up as someone steps in, wheels so the pod can be repositioned, and the furniture for that model. Delivery and installation are quoted with your order, based on your location and site access.
A built meeting room is a project rather than a product. It is quoted per site, and what it costs depends on your building, your landlord, the condition of the space, and what the work uncovers once it starts — construction, electrical, glazing, ventilation, AV and furniture are all separate lines. We don't publish a comparison figure for that, because a national average tells you nothing about your building. If you are weighing the two up, get a fit-out quote for your actual space and put it beside a price that is already fixed.
One difference worth weighing beyond the cost: a pod is assembled on site and stands on its own wheels, not fixed to the floor, walls or ceiling, so it can be repositioned as your floor plan changes or go with you at the end of a lease. A built room stays with the building.
The thing most likely to need checking is fire services. Depending on how your building's sprinkler coverage and detection are laid out, they may need to be reviewed or adjusted for an enclosed space. That varies with the building, your lease and local requirements, so it is worth raising early with your building manager. Tell us about your site and we will quote delivery and installation for your location.
Yes. If you are ordering multiple pods, contact us for a volume quote. We have supplied 6–12 pod installations to a number of NZ and AU businesses and can tailor pricing, delivery scheduling, and installation to suit a larger rollout.
Custom pod pricing depends on size, capacity, finishes, and any special requirements. We do not publish custom pricing online because every project is different.
Send an enquiry and we will come back to you with a detailed quote within 2 business days.
Start with what the pod is for, rather than with how many people you have.
If it is private calls and heads-down work, that is a one-person pod: the S-Pod for short sessions, the MW-Pod if someone will use it for most of a day.
If it is conversations, count the people who will normally be in the room. The M2-Pod is a two-person meeting room. The L4-Pod is designed for four and takes six for a shorter meeting. The XL-Pod is designed for six and takes eight.
Two things catch people out. If you will be presenting, count the screen as an occupant — it takes up a side of the table. And size for your normal meeting rather than your largest one: a pod that is right four days a week beats one that is right once a month.
If none of the five fits, we build custom — any size, capacity or footprint. Tell us the space, the headcount and what the pod is for, and we will come back with a recommendation.
Compare the things you can verify, and ask every supplier the same question.
On acoustics, ask who can show you a third-party test certificate, which standard it used, and which model it covers. A single figure quoted for a whole range usually means one model was tested, or none was, and different standards measure different things — so two numbers are not always comparable even when both are real.
On ventilation, ask how many fans there are and how many of them extract. It is a number anyone can answer and you can count it standing in the pod. If you are given an airflow figure instead, ask how it was measured and on which model.
On price, ask what the quoted number covers — furniture, lighting, power, ventilation, glazing — and what sits on the options list. Get delivery and installation quoted separately, because they depend on your site, and a pod price on its own is not the whole figure.
Then ask what happens afterwards: lead time, what is in stock against what is made to order, who installs it, and what the warranty covers and for how long.
The most useful thing you can do is sit in the pods with the doors shut. Most of what matters is obvious in ninety seconds and invisible on a spec sheet.
A good quote answers four things without you having to ask.
What the pod costs and what that price covers. On a Peacepod the furniture for that model, the lighting, the ventilation, the power socket and the glazing are all standard, so the figure covers a working room rather than a shell.
What delivery and installation cost. These are quoted separately from the pod because they depend on your location and site access. Ask every supplier how they handle it before you set two prices side by side.
What sits on the options list and what each option adds. Ours is short — a solid rear wall in place of glass, frosted or smart glass, an extra socket, a network port, an air-conditioning penetration, and custom colours on small runs. Most workplaces add none of them.
And when you will get it: the lead time, whether the model is in stock or made to order, who installs it, and what the warranty covers and for how long.
Yes, in two ways.
The standard models have a short options list: a solid rear wall in place of glass, frosted or smart glass, an extra socket, a network port, an air-conditioning penetration, and custom colours on small runs. Most workplaces never add any of them, but they are there if your space needs them.
Beyond that we build custom pods, using the same acoustic construction as the standard range. A custom Peacepod can be smaller than the S-Pod as well as larger than the XL-Pod, in whatever capacity and footprint the space calls for.
Custom pricing depends on size, capacity, finishes and any special requirements, so it is quoted per project rather than published. Send us what you have in mind and we will come back with a detailed quote.
We lease pods as well as selling them, on a minimum term of 18 months.
It suits a few situations in particular: a building lease of your own with a few years left to run, a headcount you expect to change, or simply a preference for a monthly cost over a single upfront one. A leased pod is delivered and installed exactly as a purchased one is.
Terms depend on the model, how many pods you need and the length of the term, so we quote it rather than publish a rate. Send us an enquiry with what you have in mind and we will come back with the numbers.
Acoustics
Peacepods are built to keep conversations private in an open-plan office. Each pod uses a multi-layer wall build, acoustic glass, and a full-perimeter door seal, so speech inside is not intelligible to people working nearby.
The S-Pod has been independently tested by SGS to ISO 23351-1 and certified Class A, with 30.1 dB of speech level reduction.
ISO 23351-1 is the international standard for measuring speech level reduction in furniture ensembles and enclosures such as office pods and booths. It measures how much the pod reduces the level of speech passing out of it.
The S-Pod achieved 30.1 dB of speech level reduction in independent testing by SGS, which places it in Class A.
No. A conversation at ordinary speaking volume stays in the pod — it is not intelligible to people working outside it.
That is a function of how the pod is built rather than of where you put it. The wall is four layers deep, the door is acoustic glass on a full-perimeter seal that engages when it closes, and even the ventilation ducts are internally baffled so they cannot carry sound out. A pod is only as good as its weakest gap, which is why the seal matters as much as the panels.
Don't take our word for it. Visit a showroom, close the door, and have someone speak inside.
No. The Peacepod ventilation system is designed to maintain acoustic performance. The air ducts are internally baffled so they do not create a sound bridge between inside and outside the pod.
The fans run at low speed rather than high — a bigger pod carries more of them rather than faster ones — so the system moves air without adding noise to the room you are trying to keep quiet.
Most office pod brands quote a single sound-reduction figure, but those numbers are not always comparable — different standards measure different things, and some published figures are manufacturer-quoted rather than independently tested.
Our S-Pod is independently certified by SGS to ISO 23351-1 at Class A, with 30.1 dB of speech level reduction. We publish that figure for the S-Pod only, because it is the model that was tested.
When you are comparing pods, the useful question is not whose number is highest — it is who can show you a third-party test certificate, which standard it used, and which model it covers.
The wall is built in four layers: a powder-coated steel outer panel, acoustic foam, acoustic cotton, and an acoustic felt panel forming the inner surface. The door uses acoustic glass, and the pod has a full-perimeter seal that engages when the door closes.
It is the combination that does the work — mass to block sound, soft layers to absorb it, and a good seal so it cannot leak around the edges. A gap anywhere undoes the rest, which is why the seal matters as much as the panels.
No. Every Peacepod has continuous ventilation as standard — a variable-speed fan system that runs the whole time the pod is in use, so the air keeps moving rather than going stale after the first ten minutes.
The fan count scales with the size of the pod: four fans in the S-Pod, MW-Pod and M2-Pod, eight in the L4-Pod, and sixteen in the XL-Pod. A bigger pod runs more fans rather than faster ones — that is what keeps a full room clear without the noise a single hard-working fan would make. You can set the speed from the panel inside the pod, the same one that dims the lighting, and a proximity sensor in the ceiling brings the lighting and ventilation up as someone steps in, then powers them down after they leave.
Because a pod has to stay sealed to work acoustically, the ducts are internally baffled, so the airflow does not carry sound in or out. The real test is sitting in one with the door shut — which is what a showroom visit is for.
No. A custom Peacepod can be smaller than our standard work pods as well as larger than the XL-Pod — for example, a compact work pod at 1319 mm wide × 1000 mm deep.
Let us know what you require and we will discuss the details with you on a case-by-case basis.
Only when someone is inside — and continuously for the whole time they are.
A sensor in the ceiling starts the fans and the lighting as you step in, and powers them down again after you leave. While the pod is occupied the fans run continuously rather than cycling on and off, so the air keeps moving through a long call or a full meeting instead of going stale after the first few minutes.
You can set the speed yourself from the panel inside the pod, the same one that dims the lighting. It is variable-speed rather than on-off, so you can run it harder after a long session or ease it back when you want the room at its quietest.
Four in the S-Pod, MW-Pod and M2-Pod, eight in the L4-Pod, and sixteen in the XL-Pod.
Half of them draw fresh air in and half push stale air out, and the whole path runs through the roof. The walls and the floor stay unbroken, which matters acoustically as much as it does for airflow — every penetration is a route for sound.
A bigger pod runs more fans rather than faster ones. Several fans turning slowly move the same air as one fan working hard, without the noise that one hard-working fan makes, which is why the count scales with the size of the pod and the speed does not.
Fan count is a number any supplier can give you, and it is worth asking every one of them for it. If you are given an airflow figure instead, ask how it was measured and which model it was measured on.
A Peacepod draws its air from the room around it, so it takes on whatever your building is already doing. In an air-conditioned office the pod sits close to room temperature, with the fans exchanging air the whole time it is occupied.
Two things make a real difference. Keep the pod out of direct sunlight — a glass-fronted pod in a sunny window warms up the way anything else in that window would. And leave the roof clear, because that is where the air enters and leaves.
We do not supply air-conditioning units with the pods. If you need one — a hot climate, a warehouse, a space with no cooling of its own — an air-conditioning penetration is on the options list, so the pod can be connected to a unit you supply. Tell us about the space and we will say what it needs.
The S-Pod is built for short private sessions — the call you cannot take at your desk, a video meeting, an hour of heads-down work. It has a height-adjustable sit/stand desk and a matching height-adjustable stool, and at 809 mm across inside it is a space you stand or perch in rather than one you settle into.
For a full working day, look at the MW-Pod. It has a deeper footprint, a proper ergonomic task chair instead of a stool, and the same sit/stand desk, so it works as somebody’s desk for the day rather than somewhere to duck into between meetings.
If you are choosing between the two, the honest test is how long the average session will be. Sit in both at a showroom before you decide — the difference is obvious in a minute and hard to read off a page.
They share the same shell and the same footprint. What differs is the furniture inside and two of the external panels.
Both are 1555 × 1350 mm externally and 2185 mm tall, and both run four fans. The MW-Pod is fitted out as a workstation for one: a height-adjustable sit/stand desk and an ergonomic task chair. The M2-Pod is fitted out as a meeting room for two: a meeting table and two upholstered sofa chairs.
One difference on the outside: on the MW-Pod the left-hand front and rear panels — the two beside the desk — are solid, where the M2-Pod has glass in both.
So choose on what happens inside, not on the footprint. If it is one person working, take the MW-Pod. If it is two people talking — a one-to-one, an interview, a confidential conversation with a colleague — take the M2-Pod.
One thing worth knowing if you plan to present: neither has a screen mount. A wall mount ready for a screen starts at the L4-Pod.
Yes — it is what the M2-Pod is for. It holds a meeting table and two upholstered sofa chairs, and it has a full-perimeter door seal, so a conversation at ordinary speaking volume is not intelligible to people working outside it.
That matters more for this use than for most. An interview, a performance conversation or a difficult one-to-one is exactly the discussion that cannot happen at a desk in an open-plan office — and booking a meeting room for it announces itself in a way that stepping into a pod on the floor does not.
The way to satisfy yourself is the direct one: sit in one at a showroom, close the door, and have someone speak inside while you listen from outside.
The L4-Pod is designed for four. That is what the table and seating are sized for, and four is the number it is comfortable at for a long session — a workshop, a retro, an hour-long team meeting where people need room to work.
Six will fit. For a shorter meeting — a stand-up, a quick review, something that runs twenty minutes rather than ninety — six average-sized adults get in and sit down without it being a squeeze. It is the length of the meeting that decides it, not the headcount on its own.
If most of your meetings are six or more and they run long, look at the XL-Pod instead. Both are 2150 mm wide; the XL-Pod is 2100 mm deep against the L4-Pod’s 1350, and that extra depth is the whole difference.
The XL-Pod is designed for six. That is what the table and seating are sized for, and six people can spend a long session in it — a board meeting, a leadership review, an all-hands for a small team — without anyone being short of space.
Eight will fit. For a shorter meeting, eight average-sized adults get in comfortably enough; for a two-hour session, six is the honest number.
It is the largest pod in the standard range at 2150 × 2100 × 2185 mm, and it runs sixteen fans — a room this size fills with people quickly and the ventilation is sized for that. If you regularly need more than eight, that is a custom build rather than a standard model.
Yes to both, and they are handled a little differently.
Custom colours are available on small runs rather than on a single unit off the shelf, so the economics work best when you are ordering more than one. Tell us the colour or the brand reference and we will confirm what is possible and what it adds.
Branding goes on as decals rather than being built in at the factory. A logo or wordmark can be applied to the exterior panels once the pod is installed, and that is normally arranged by you with your own signage supplier. Bespoke finishes and non-standard dimensions are a separate conversation — a fully custom pod can be any size or capacity you need.
One thing worth knowing before you commit: a pod built to your own specification is made to order, so it cannot be returned for a change of mind once production has begun. Your specification is set out in the quote you accept before you pay a deposit, so the detail is agreed before anything is built. See our returns policy for how that works.
Video calls are what a great many of these pods get used for, and in practice WiFi works inside them. The pods sit in ordinary offices on ordinary office WiFi, and reception has not been a problem.
We do not publish a signal figure, because we do not have one that would mean anything. How well WiFi reaches inside any enclosed space depends on your building, your access points and where the pod stands, far more than on the pod itself — if coverage in that corner of the floor is already patchy, a pod there will not improve it.
If you would rather not depend on WiFi, a network port is on the options list and can be built in.
The practical test is one you can run yourself: take a phone or a laptop into a pod at a showroom, close the door, and start a call.
Delivery & installation
We hold stock of our standard models locally in New Zealand, so if the model you want is in stock we can usually deliver and install within one to two weeks.
If your order needs to be manufactured, the lead time is approximately eight weeks. That applies to custom pods too — a custom build does not take longer.
We will confirm the lead time for your specific order before you commit.
Yes. We deliver to any location in New Zealand and Australia.
Installations are carried out by experienced installation teams in each region. Delivery to remote or rural locations may incur an additional freight charge — we will confirm that in your quote.
Your pod is assembled on site. It is delivered in sections and our installation team builds it in position, so there is nothing for you to assemble.
Installation time depends on the model and the site. We will confirm what to expect when we schedule your delivery.
Because the pod is assembled in position, it is the delivery sections that have to fit your access route, not the finished pod. Tell us about your access — lift, doorways, stairs, floor level — and we will confirm what is needed before you order. On the day, the installers need a clear path to the install position and a standard power outlet within 2 metres of it.
Finished external dimensions, width × depth × height: S-Pod 960 × 1000 × 2185 mm; MW-Pod 1555 × 1350 × 2185 mm; M2-Pod 1555 × 1350 × 2185 mm; L4-Pod 2150 × 1350 × 2185 mm; XL-Pod 2150 × 2100 × 2185 mm. Every model is 2185 mm tall. These are the footprint of the assembled pod, for planning where it will sit.
A lift is by far the easiest route, but it is not essential: where there is no lift, or the sections will not fit one, our team carries them up the stairs. Stair access may add to the cost of installation, and we will confirm that with you before booking.
Finished weights, model by model: S-Pod 328 kg; MW-Pod 512 kg; M2-Pod 503 kg; L4-Pod 599 kg; XL-Pod 785 kg.
Modern commercial office floors are typically rated well above what any Peacepod model requires. If you are in an older or non-standard building, check with your building manager before ordering and we will provide the pod weight and footprint for their assessment.
Yes. Our standard Peacepod models sit on wheels and are not anchored to the floor, wall, or ceiling, so you can reposition a pod within your space yourself.
If you are moving office, we offer a relocation service — get in touch and we will help coordinate it.
Generally not — but if you are in any doubt, check with your local council. What we can tell you is how the pod is installed: it is assembled on site, stands on its own wheels, plugs into a standard power outlet, and is not fixed to the floor, walls, or ceiling.
Tell us about your site and we will share what comparable installations have involved. For a definitive answer on your building, check with your building manager or local council.
It plugs into a standard power outlet, the same as any appliance. New Zealand and Australia both run 230 V, so the pod is built for the outlet you already have.
The lead is 2 metres long and the connection is at the bottom of the pod. There is no option to run the supply out through the roof, so the outlet needs to be within about two metres of where the pod will stand. If it is not, tell us before delivery rather than on the day and we will work out what is needed.
Inside, there is a power socket with USB-A and USB-C on the control panel, alongside the lighting dimmer and the fan-speed control. If you need more than one, an extra socket is on the options list, and so is a network port.
A custom pod is made to order, so there is no stock to draw on. Once the specification is agreed and your order is placed, manufacturing takes approximately eight weeks — the same as a standard model that has to be built rather than shipped from stock. A custom build does not take longer to manufacture.
Ahead of that we work the specification through with you and issue a quote, so allow time for that as well. How long it takes depends on how quickly the detail is settled.
We will confirm the lead time for your project before you commit.
Warranty
The Peacepod frame is covered by a 5-year warranty. The furniture, electrical parts, and sound-absorbing panels carry a 1-year warranty.
The warranty covers repair or replacement at our discretion. It does not cover damage from misuse, unauthorised modification, or normal wear and tear. You can read the full warranty terms for what is and isn't covered, and how to make a claim.
The frame is covered for 5 years against structural defects. The furniture, electrical parts (including LED lighting and the ventilation system), and sound-absorbing panels are covered for 1 year.
It does not cover cosmetic damage caused after delivery, damage from relocation or improper handling, consumables, or modifications made to the pod by anyone other than Peacepod.
Email help@getpeacepod.com with a description of the issue and photos. We aim to respond within 3 business days.
For in-warranty issues we will arrange a repair or replacement parts at no cost to you. For work outside the warranty we provide a quote before proceeding.
Usually, yes. We hold spare parts for current Peacepod models — including ventilation fans, LED light units and door seals — and can source others on request.
Availability varies by part and model, so contact help@getpeacepod.com with your model and the part you need and we will confirm what we can supply and how quickly.
Peacepods require minimal maintenance. We recommend:
• Clean acoustic felt panels with a dry or lightly damp cloth every 3–6 months. Do not use chemical cleaners on the felt.
• Check and clean the ventilation inlet filter every 6 months.
• Wipe down the exterior steel panels and glass with a standard glass cleaner as needed.
Annual servicing is available on request. Most businesses do not require a service call — the pods are designed to run continuously with minimal intervention.
If something is wrong with the pod, yes. Where it is faulty, does not match what you ordered, or is not of acceptable quality, we will put it right — a repair or replacement parts within a reasonable time. Where a fault is serious, or we cannot put it right within a reasonable time, the choice between a replacement pod and a full refund is yours. Damage in transit is ours to fix, not yours.
Changing your mind is different. There is no automatic right to return a standard stock pod because your plans have changed. If your circumstances do change, tell us as early as you can: for a standard stock unit we may agree to take it back, with you covering the costs of doing so.
A pod built to your own specification — custom colours, bespoke branding, non-standard dimensions — cannot be resold, so it is not returnable for a change of mind once production has begun. The specification is agreed in the quote before you pay a deposit.
Your rights under consumer law apply either way, and nothing here limits them. The full detail is in our returns policy.
Showrooms
We have showrooms in Auckland and Christchurch in New Zealand, and Melbourne in Australia, with Sydney opening soon.
Full addresses, opening hours and booking details are on our Showrooms page. Visits are by appointment, Monday to Friday.
Yes — showroom visits are by appointment. Booking ahead means a product specialist is available to walk you through the range and answer your questions.
Our showrooms are open by appointment, Monday to Friday. Use the “Book a viewing” button on our Showrooms page, or get in touch and we will arrange a time.
Yes — that is what the showrooms are for. You can spend as long as you like inside a pod: make a call, listen to how much of the room drops away when the door closes, and get a feel for the size.
Each showroom has a selection of models on display, and which ones varies by location. Get in touch before you visit and we will tell you what is on the floor, or arrange for something specific to be available.
Not currently — our New Zealand showrooms are in Auckland and Christchurch.
If you are somewhere else in New Zealand, we can arrange a virtual walkthrough on a video call so you can see the range and ask questions before committing to a visit. Get in touch at help@getpeacepod.com.
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Tell us the space and the use, and we’ll come back with options.
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